Privacy Policy | DFW Dumpster Rentals

1. Information We Collect

When you use our Services, we collect the following information:

Contact information: Name, email address, and phone number provided during checkout.
Service address: Street address, city, state, and ZIP code for dumpster delivery.
Payment information: Credit or debit card details are processed securely by Stripe and are never stored on our servers. We retain only the card brand (e.g., Visa) and last 4 digits for your records.
Booking details: Dumpster size, rental dates, special instructions, and confirmation codes.
Usage data: IP address, browser type, and device information collected automatically when you visit our website, used for rate limiting, security, and service improvement.

2. How We Use Your Information

To process and fulfill your dumpster rental booking.
To share necessary booking details with third-party Service Providers who perform the physical delivery, pickup, and hauling of dumpsters.
To send booking confirmation emails and service updates.
To contact you regarding your delivery and pickup schedule.
To process payments through our payment processor (Stripe).
To prevent fraud and abuse of our Services.
To comply with legal obligations.

3. Information Sharing

We do not sell, rent, or trade your personal information. We share your information only with the following categories of recipients:

Third-party Service Providers (haulers): Independent contractors who perform dumpster delivery, pickup, and disposal. We share your name, phone number, service address, delivery/pickup dates, dumpster size, and any special instructions necessary to fulfill your booking. These Service Providers are independent third parties and are not employees or agents of DFW Dumpster Rentals. We require Service Providers to use your information only for the purpose of fulfilling your booking.
Stripe: Our payment processor, to securely handle transactions. Stripe receives your payment card details directly. See Stripe's Privacy Policy.
Resend: Our email service provider, to deliver booking confirmation and service update emails. Resend receives your name and email address. See Resend's Privacy Policy.
Cloud infrastructure providers: Our booking data is stored on secure, hosted database infrastructure. These providers process data on our behalf under contractual obligations to protect your information.
Google Fonts: Our website loads fonts from Google's servers, which may result in your IP address being transmitted to Google. See Google's Privacy Policy.
Legal compliance: When required by law, regulation, subpoena, court order, or other legal process, or to protect our rights, property, or safety.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. All data transmitted through our website is encrypted using TLS/SSL. Payment information is handled entirely by Stripe and never touches our servers. Access to customer data is restricted to authorized personnel only.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected individuals and applicable regulatory authorities as required by Texas law and other applicable regulations. Notification will be made without unreasonable delay and will include a description of the breach, the types of information involved, and steps you can take to protect yourself.

6. Data Retention

Booking records: Retained for 3 years after the rental period ends for accounting and legal purposes.
Incomplete checkout sessions: Automatically deleted within 1 hour of expiration.
Payment records: Transaction records are retained by Stripe per their data retention policies.

7. Cookies and Tracking

Our website does not use advertising cookies or third-party tracking scripts. We may use essential cookies necessary for the website to function properly, such as maintaining your session during the checkout process.

8. Do Not Track Signals

Our website does not currently respond to "Do Not Track" (DNT) browser signals. Because there is no industry-accepted standard for how to respond to DNT signals, we do not alter our data collection and use practices based on such signals.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information. Under applicable law, including the Texas Data Privacy and Security Act (TDPSA), you may have the right to:

Confirm whether we are processing your personal data and access that data.
Request correction of inaccurate personal data.
Request deletion of your personal data, subject to our legal retention obligations.
Obtain a copy of your personal data in a portable format.
Opt out of the processing of your personal data for targeted advertising, sale, or profiling (we do not engage in any of these activities).

To exercise any of these rights, contact us at info@rentadumpsterdfw.com with your booking code or the email address used during checkout. We will respond to verified requests within 45 days. If we decline your request, you may appeal by contacting us at the same email address.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. If we make material changes, we will make reasonable efforts to notify you (such as by email if you have an active booking). We encourage you to review this page periodically.

12. Contact

If you have questions or concerns about this Privacy Policy or our data practices, contact us at (469) 956-3011 or info@rentadumpsterdfw.com.